Refund Policy

Your satisfaction matters to us. Please check your product while the delivery person is at your address. If it does not meet your expectations, you may return it with the delivery person.

If you notice an issue after accepting delivery, please contact us within 24 hours of receiving the product to request a return or exchange. Exchanges are subject to product availability, and an order can be exchanged only once.

To be eligible, you must provide your receipt. The product must be in its original packaging and in the same condition as received: new, unworn, unaltered, and free from damage caused by the customer. Artho reserves the right to decline a return, exchange, or refund if these conditions are not met.

Delivery charges apply to exchanges and replacements. Original delivery charges are not refunded or adjusted. If a replacement is needed because of an error on our part, Artho will cover the cost of collecting the product and delivering the replacement.

Refund requests are reviewed based on the reason for the return. Approved refunds are processed within 7–10 working days after the claim is accepted.